Terms & Conditions

Last updated: October 19, 2026

1. About SophieLayn

Welcome to SophieLayn. Our online store offers clothing, accessories, and other products available through our website.

These Terms of Service explain the conditions that apply when you browse our website, place an order, or use our services.

By accessing our website or making a purchase, you agree to these terms, subject to any rights you may have under applicable law.

If you have questions, please contact us at info@sophielayn.com.

2. General Conditions

You agree to use our website only for lawful purposes and in a manner that does not interfere with its operation or the experience of other customers.

We reserve the right to decline orders, restrict access, or suspend services where reasonably necessary, including in cases of suspected fraud, misuse, or violations of these terms, subject to applicable law.

You may not reproduce, distribute, copy, or commercially exploit our website content without appropriate permission.

3. Products and Availability

SophieLayn offers a selection of clothing, accessories, and other products.

We make reasonable efforts to display product descriptions, colours, images, and details accurately. However, the appearance of products may vary slightly depending on your device or screen settings.

Product availability may change without notice.

We reserve the right to update product descriptions, discontinue products, or limit purchase quantities where appropriate.

If an item becomes unavailable after an order is placed, we will contact you and arrange an appropriate solution, including a refund where required.

4. Prices and Payments

Prices are displayed in Canadian dollars (CAD) unless otherwise clearly stated.

Applicable taxes, shipping charges, and other mandatory fees will be disclosed as required by law before you complete your purchase.

We accept the payment methods displayed during checkout.

We make reasonable efforts to ensure that pricing information is accurate. If an obvious pricing error occurs, we may contact you before processing the order to explain the issue and offer an appropriate resolution, subject to applicable consumer protection laws.

5. Orders and Order Confirmation

When you place an order through our website, you submit a request to purchase the selected products.

After completing checkout, you will receive an order confirmation at the email address provided.

We may need to verify order details, payment information, or product availability before fulfilling your purchase.

If we cannot fulfil an order, we will notify you and provide an appropriate refund or other resolution in accordance with applicable law.

Customers are responsible for providing accurate contact, billing, and shipping information.

6. Shipping and Delivery

SophieLayn currently ships exclusively to addresses within Canada.

Order processing and delivery times may vary depending on product availability, fulfilment location, shipping carrier, and destination.

Available shipping information and applicable costs will be communicated during the shopping or checkout process, as required by law.

For more details, please refer to our Shipping Policy, available on our website.

We will make reasonable efforts to assist customers with delayed, lost, or incorrectly delivered orders. Any applicable consumer rights relating to delivery delays remain unaffected.

7. Returns, Refunds, and Cancellations

SophieLayn offers a 30-day return period for eligible products, beginning on the date the order is delivered.

Return eligibility, instructions, exclusions, refund procedures, and cancellation information are described in our Return & Refund Policy, available on our website.

If you need assistance with a return or cancellation, please contact info@sophielayn.com.

Nothing in these terms limits mandatory rights or remedies available under applicable Canadian consumer protection laws.

8. Intellectual Property

The SophieLayn name, branding, and original website content may be protected by applicable intellectual property laws.

Images, product descriptions, logos, graphics, and other materials displayed on our website may belong to SophieLayn or their respective owners and licensors.

You may not copy, reproduce, distribute, or commercially use protected content without permission from the relevant rights holder, except where permitted by law.

9. Website Information and Availability

We aim to keep our website accurate, accessible, and functioning properly.

However, occasional technical errors, interruptions, or inaccuracies may occur.

We may update website content, correct errors, or modify available features when necessary.

We do not guarantee uninterrupted website access, but we will make reasonable efforts to maintain the reliability of our services.

10. Limitation of Liability

To the extent permitted by applicable law, SophieLayn is not responsible for losses arising solely from events outside our reasonable control.

Nothing in these Terms of Service excludes or restricts liability, warranties, guarantees, or consumer remedies that cannot legally be excluded or limited.

11. Privacy and Personal Information

Your privacy is important to us.

Information about how we collect, use, disclose, and protect personal information is provided in our Privacy Policy, available on our website.

By using our services, you acknowledge that your personal information will be handled as described in that policy, subject to applicable privacy laws.

12. Applicable Laws and Consumer Rights

SophieLayn serves customers in Canada.

Purchases may be subject to applicable Canadian federal, provincial, and territorial laws, including consumer protection legislation.

Nothing in these Terms of Service is intended to remove or reduce consumer rights that cannot legally be waived.

Any disputes will be handled in accordance with the laws and legal procedures applicable to the circumstances.

13. Changes to These Terms

We may revise these Terms of Service to reflect changes in our products, services, business practices, or applicable legal requirements.

Updated terms will be published on this page with a revised date.

Changes will apply as permitted by law and will not remove rights customers have already acquired under an existing purchase agreement.

14. Contact Information

If you have questions about these Terms of Service, an order, or our services, please contact us:

SophieLayn

Email: info@sophielayn.com