Return & Refund Policy

Last updated: October 19, 2026

At SophieLayn, we want you to feel confident and satisfied with your purchase. If your order does not meet your expectations, we are here to help.

We offer a 30-day return policy, meaning you have 30 days from the date your order is delivered to request a return.

1. Return Eligibility

To qualify for a return under our standard return policy, your item must:

• Be in the same condition in which you received it.

• Be unworn, unused, and free from damage caused after delivery.

• Have its original tags attached, where applicable.

• Be returned in its original packaging, where reasonably possible.

• Be accompanied by proof of purchase or an order confirmation.

To request a return, please contact us at info@sophielayn.com and include your order number.

Our customer support team will review your request and provide the appropriate return instructions and return address.

Please contact us before shipping your return so that we can direct it to the correct location.

These conditions do not limit any rights or remedies available under applicable consumer protection laws.

2. Return Shipping

Once your return request has been reviewed, we will provide instructions for sending your item back.

Return shipping costs and responsibilities will be communicated to you before the return is shipped, subject to applicable consumer protection laws.

Please do not send products to an address that has not been confirmed by our customer support team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@sophielayn.com.

Please include your order number, a description of the issue, and photos if available.

We will review the situation and help arrange an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

4. Items Excluded From Standard Returns

Certain products may not qualify for returns under our standard return policy, including:

• Personalized or custom-made products.

• Certain personal care or hygiene products.

• Gift cards.

• Products clearly marked as final sale, where permitted by law.

These exclusions do not affect any mandatory consumer rights that may apply to defective, incorrect, or misrepresented products.

If you are unsure whether an item is eligible for return, please contact us before placing your order.

5. Exchanges

If you would like to exchange an item for another size, colour, or product, we recommend requesting a return for the original item and placing a separate order for the replacement.

Our customer support team will be happy to assist you with the process.

6. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved, the refund will be issued to your original payment method.

For returns under our standard policy, we aim to process approved refunds within 14 business days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Where applicable consumer protection laws require a different refund procedure or deadline, those legal requirements will take priority.

If more than 15 business days have passed since your refund was approved, please contact us at info@sophielayn.com.

7. Order Changes and Cancellations

If you would like to cancel or modify your order, please contact us at info@sophielayn.com as soon as possible, preferably within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, changes may no longer be possible.

This request window does not limit any cancellation rights provided by applicable consumer protection laws.

8. Canadian Consumer Rights

SophieLayn serves customers in Canada.

Consumer protection requirements may vary by province or territory. Nothing in this policy is intended to exclude or restrict rights that customers may have under applicable Canadian consumer protection laws.

Where a mandatory legal requirement differs from our standard return policy, the applicable legal requirement will take priority.

9. Contact Us

For questions about returns, exchanges, cancellations, or refunds, please contact our customer support team.

SophieLayn

Email: info@sophielayn.com