Shipping Policy

Shipping Policy

Last updated: October 19, 2026

At SophieLayn, we aim to make your shopping experience as smooth and convenient as possible. Below you will find important information about how we process, ship, and deliver orders.

1. Order Processing

Once your order has been placed and payment has been confirmed, we will begin preparing it for shipment.

Processing times may vary depending on the product, supplier availability, and order volume.

Orders placed during weekends or public holidays may require additional processing time.

Once your order has been shipped and tracking information is available, you will receive a shipping confirmation email.

2. Shipping Destinations

SophieLayn currently ships exclusively to customers within Canada.

We do not currently offer international shipping outside Canada.

Shipping availability may vary depending on the delivery address and the products ordered.

3. Estimated Delivery Times

Delivery times depend on the product, shipping carrier, fulfilment location, and destination within Canada.

Estimated processing and delivery times will be provided where available during the shopping or checkout process.

Please note that delivery estimates may be affected by circumstances such as:

  • Carrier delays or transportation disruptions.

  • Public holidays and peak shopping periods.

  • Weather conditions.

  • Customs clearance, where applicable.

  • Unexpected fulfilment or logistical issues.

We will make reasonable efforts to keep customers informed of significant shipping delays.

4. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before your order is completed.

Any free shipping offers or promotional shipping rates will be clearly communicated on our website when available.

5. Order Tracking

When your order has been dispatched and tracking information is available, we will send you a shipping confirmation email with the relevant tracking details.

You can use the tracking number to follow your package through the shipping carrier's tracking service.

Please note that tracking updates may take some time to appear after shipment.

6. Customs, Duties, and Import Charges

Some products may be shipped from fulfilment locations outside Canada.

Depending on the shipment and applicable regulations, customs duties, import taxes, or other charges may apply.

Any applicable charges and the party responsible for paying them should be communicated to customers before purchase, as required by law.

7. Delayed or Missing Deliveries

If your order has not arrived within the delivery timeframe communicated to you, please contact us at info@sophielayn.com.

Include your order number so our customer support team can review the shipment status and, where appropriate, contact the shipping carrier or fulfilment partner.

We will work with you to investigate missing or delayed shipments and determine an appropriate resolution in accordance with applicable consumer protection laws.

8. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at info@sophielayn.com.

We will do our best to assist with corrections before shipment. However, address changes may not be possible once an order has been processed or dispatched.

Responsibility for delivery issues arising from incorrect shipping information will be assessed based on the circumstances and applicable consumer protection laws.

9. Contact Us

If you have questions about shipping, delivery, or tracking your order, please contact our customer support team.

SophieLayn

Email: info@sophielayn.com