Privacy Policy

Last updated: October 19, 2026

1. Introduction

At SophieLayn ("we", "us", or "our"), we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our online store, place an order, or contact our customer support team.

2. Privacy Responsibility and Contact

SophieLayn is the name of our online store. We are responsible for managing personal information collected through our website and for responding to privacy-related inquiries.

If you have questions about how your personal information is handled, please contact us at:

Email: info@sophielayn.com

3. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal details: your name, email address, telephone number, and shipping or billing address.
Order information: products purchased, order details, transaction history, and delivery information.
Payment information: information needed to complete purchases, which is processed through our payment service providers.
Technical information: IP address, browser type, device details, and information about how you interact with our website.
Cookies and similar technologies: information used to support website functionality and, where enabled, analytics or advertising activities.

4. How We Use Your Information

We collect and use personal information to:

Process purchases and fulfil customer orders.
Arrange deliveries and provide shipping updates.
Send order confirmations and other transaction-related communications.
Answer customer inquiries and provide support.
Maintain, secure, and improve our online store.
Identify and prevent fraudulent transactions or misuse of our services.
Send promotional communications where permitted by applicable law.
Meet applicable legal, accounting, and regulatory requirements.

5. How and Why We Process Personal Information

We collect, use, and disclose personal information for the purposes described in this Privacy Policy, including order processing, customer support, website operations, fraud prevention, and legal compliance.

Where required by applicable privacy laws, we obtain your consent before collecting, using, or sharing personal information.

You may withdraw your consent where permitted by law, subject to applicable legal or contractual restrictions. Withdrawing consent may affect our ability to provide certain services.

We aim to collect only the personal information reasonably necessary for the purposes identified in this policy.

6. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our online store and deliver our services.

These may include:

Shopify, which provides our e-commerce platform.
Payment processing providers.
Shipping, fulfilment, and logistics partners.
Customer support and communication service providers.
Analytics and advertising platforms, where enabled.
Government authorities or other parties where disclosure is required by applicable law.

As a dropshipping retailer, we may provide relevant order and delivery information to fulfilment partners or suppliers so that purchased products can be shipped to customers.

We do not sell personal information in exchange for money. Certain advertising or analytics activities may involve sharing information with third-party platforms, where enabled and permitted by applicable law.

7. International Data Transfers

SophieLayn uses service providers that may process or store personal information outside Canada.

For example, our e-commerce platform, payment providers, or fulfilment partners may operate internationally.

When personal information is processed in another country, it may be subject to that country's laws, including lawful requests for access by public authorities.

We take reasonable steps to protect personal information handled by our service providers.

8. Data Retention

We keep personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy.

This may include retaining information for:

Processing orders and managing deliveries.
Providing customer service.
Resolving disputes or handling returns.
Preventing fraud.
Meeting applicable tax, accounting, and legal requirements.

Retention periods may vary depending on the type of information and applicable legal obligations.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it, where appropriate.

9. Your Privacy Rights

Depending on the privacy laws applicable to your situation, you may have the right to:

Request access to personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Withdraw consent to certain uses of your personal information, where permitted by law.
Request information about how your personal information is collected, used, or shared.
Request deletion of personal information where applicable law provides that right.
Submit a privacy-related complaint or inquiry.

You can contact us to make a privacy request at info@sophielayn.com.

We may need to verify your identity before responding to certain requests.

You may also have the right to contact the relevant Canadian privacy regulator if you are dissatisfied with how a privacy concern has been handled.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential store functions, such as maintaining your shopping cart and helping the website operate correctly.

Depending on our store settings, we may also use cookies or similar technologies to understand website activity, improve the shopping experience, and measure advertising performance.

Where required by applicable law, we will obtain consent for activities that require it.

You can manage cookies through your browser settings and any privacy preference controls made available on our website.

Disabling certain cookies may affect the functionality of our online store.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

12. Information Security

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we take privacy and security seriously, no electronic system or method of data transmission can be guaranteed to be completely secure.

13. Children's Privacy

Our online store is intended for customers who are legally permitted to make purchases.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact info@sophielayn.com.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised date.

We encourage customers to review this page periodically.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:

SophieLayn

Email: info@sophielayn.com